I visited the Mequon store yesterday, with the idea of treating myself and using the $44 anniversary dicount I received by e-mail. I also planned to learn about the advertised service to pare down a lady's closet.
There were several employees in the store, who were doting on a woman who appeared to be a regular. After close to 10 minutes, a middle aged woman asked if she could show me some purses I was near.
My impressions confirmed what others have written about the Mequon location -- the salespeople seemed snobbish and elitist, rather than friendly and helpful.
While I had looked forward to treating myself to a purchase and intended to engage someone to come to my home and help me re-vamp my wardrobe, I left with my wallet intact and very cold and negative impressions.
If Faye and her cohort truly want to cultivate a broader clientele, they would be well advised to work on customer service.
This pretty much ruined my day.
It is easy and fun to work with clients we know. But, if we do that in such a manner that the atmosphere feels "exclusive," we will not grow our business.
We constantly work on engaging new customers. Obviously, we need to work harder.
Thanks for bringing the issue to our attention. And, I am so very sorry you had this experience.
I would ask you to please give us a other chance.
Yours in (friendly) fashion,