Faye’s strives to delight our customers in all aspects of our business.  If you are dissatisfied with any aspect of your purchases or the service you received please let any staff member know or email customerservice@fayes123.com.  We will make our very best effort to correct the situation.  If you’re uncomfortable talking with a staff member, please contact owners Rick or Faye Wetzel: rick@fayes123.com or faye@fayes123.com.  Your feedback is invaluable and helps us improve our service.  Please contact us if you are dissatisfied.

Faye’s uses customer email, regular mail and phone numbers to contact customers about alterations, special orders, various store events, etc.  Our primary method of communication is email.  You can unsubscribe at any time or ask that any other information be removed from our database.  Information you provide is kept in our secure database and is not provided to anyone outside of Faye’s.

We are happy to accept returns for a full refund within 7 days or for a Store Credit within 30 days

• Sorry, but no returns or exchanges after 30 days
• Returns must show no sign of use or alteration
• Special Occasion, Jewelry and SALE purchases are FINAL
• Gift returns accompanied by a gift receipt are gladly accepted for Store Credit within 15 days of receiving them
• Holiday gifts must be returned on or before January 7

If an internet price is less we will match it.
The conditions for our Internet Price Match Guarantee are as follows:
 

• Price must have existed within 24 hours before or after your Faye's purchase.
• Item must be from a reputable seller: Saks, NM, Bloomingdale's, Nordstrom’s, Macys, Amazon, etc.
• Item be must identical: style, color, size etc.
• Must be in stock (loss leaders are common as is “while quantities last”, etc.)
• Price must include shipping.  Very frequently the “lowest internet price” does not include shipping and handling and/or requires a paid membership for free shipping (e.g. Amazon PRIME)

Faye’s customers are awarded points whenever goods are purchased.  These points can be redeemed on future purchases. Details of the program and an explanation of how it works are available at either store.  If no purchases are made during a calendar year all accumulated points are forfeited.  Points are not transferable and have no cash value.  Faye’s reserves the right to discontinue the program at any time.